game77 Privacy Policy —
How We Collect, Use & Protect Your Data

This Privacy Policy ("Policy") describes how game77 ("game77", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player", "the User") who visit, register on, or use the game77 online casino and sports betting platform available at game77.fyi and its associated services.

By registering a game77 account or using the platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy forms part of the game77 Terms & Conditions and should be read alongside them.

1.1 This Policy applies to all personal data collected by game77 in connection with the operation of the game77 platform, including data collected during account registration, identity verification (KYC), financial transactions, customer support interactions, and ordinary platform use.

1.2 This Policy applies to all game77 players, including all players accessing game77 from Pakistan. game77 services Pakistan players exclusively in the English language. Where applicable, this Policy is informed by internationally recognised data protection principles, including those articulated in the European Union's General Data Protection Regulation (GDPR) as a benchmark for best practice, as well as applicable data protection legislation in the jurisdiction of game77's operation.

1.3 This Policy does not apply to third-party websites or services linked from the game77 platform — including payment processors such as Easypaisa, JazzCash, Raast, or SadaPay, or game software providers who operate their own terms and privacy practices.

2.1 game77 is the data controller responsible for the personal data collected from players using the game77 platform. As data controller, game77 determines the purposes for which and the means by which personal data is processed.

2.2 Questions about this Policy, requests to exercise your data rights, or concerns about how game77 handles your personal data should be directed to the game77 Data Protection contact via email at [email protected] or via the 24/7 Live Chat function on the game77 platform. Email addresses are displayed as plain text — they are not clickable links.

game77 collects the following categories of personal data from Pakistan players:

game77 collects personal data through the following methods:

• Direct Collection: Data you provide when registering your game77 account, completing KYC, making a PKR deposit or withdrawal via Easypaisa or JazzCash, contacting support, or updating your account preferences.
• Automated Collection: Technical data collected automatically when you access game77, including IP address, device identifiers, browser data, and login session information — collected via server logs, cookies, and similar technologies.
• Third-Party Sources: Identity verification data from KYC service providers, fraud-risk scoring data from anti-fraud partners, and age verification data from document verification services — all used to validate the information you provide directly.
• Payment Providers: Transaction confirmation data from Easypaisa, JazzCash, Raast, and other payment providers used to verify and record PKR deposits and withdrawals. game77 does not receive or store full payment credentials; payment providers handle credential security on their side.

game77 uses the personal data we collect for the following purposes:

• Platform Operation: Creating and managing your game77 account; processing PKR deposits and withdrawals; enabling access to games, live dealer tables, HBL PSL cricket betting, and all other game77 features.
• Identity Verification (KYC): Verifying your identity, age (18+), and the legitimacy of your financial transactions in accordance with anti-money laundering and responsible gaming obligations.
• Customer Support: Responding to your support queries, resolving account issues, processing complaints, and providing assistance via Live Chat, email, WhatsApp, and Telegram.
• Security & Fraud Prevention: Detecting and preventing unauthorised account access, fraudulent transactions, multi-accounting, bonus abuse, and other activities that breach the game77 Terms & Conditions.
• Responsible Gaming: Monitoring gaming patterns to identify potential indicators of problem gambling; applying and managing the responsible gaming tools you activate; honouring self-exclusion decisions.
• Legal Compliance: Fulfilling game77's obligations under applicable anti-money laundering law, age verification requirements, financial reporting obligations, and data protection legislation.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how Pakistan players use game77, improve existing features, and inform the development of new game categories and platform functions.
• Marketing Communications: Sending game77 promotional offers, bonus notifications, new game alerts, and HBL PSL season content to players who have consented to receive marketing communications and have not opted out.
• Personalisation: Customising your game77 lobby experience based on your game history and preferences — for example, surfacing jackpot slot titles to players who regularly engage with that category.

game77 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the game77 Terms & Conditions — including account management, PKR transaction processing, and game provision.
• Legal Obligation: Processing required to comply with applicable law, including KYC verification, anti-money laundering monitoring, age verification, and financial transaction record-keeping.
• Legitimate Interests: Processing for security, fraud prevention, platform improvement, and responsible gaming monitoring — where game77's legitimate interests do not override your rights.
• Consent: Processing for marketing communications and non-essential cookies — where you have provided explicit, freely given, informed, and revocable consent. Consent can be withdrawn at any time.

7.1 game77 does not sell your personal data. We share your data only with the following categories of third parties and only to the extent necessary for the stated purpose:

• KYC and Identity Verification Providers: Third-party services that verify your identity documents (CNIC, passport) and age as part of the game77 KYC process.
• Payment Processors: Easypaisa, JazzCash, Raast, SadaPay, HBL, and other payment providers — who receive only the transaction data necessary to process your PKR deposit or withdrawal.
• Game Software Providers: Certified game providers whose titles are available on game77 — who may receive anonymised session and bet data to support game performance and RNG certification processes.
• Anti-Fraud and Security Partners: Third-party fraud detection services that receive technical data (IP address, device fingerprint, login patterns) to assess security risk and prevent account fraud.
• Regulatory and Law Enforcement Authorities: When required by applicable law, court order, or legitimate regulatory demand — game77 may be obligated to disclose player data to relevant authorities in the jurisdiction of our operation.
• Professional Advisers: Legal, accounting, and auditing professionals who process data under strict professional confidentiality obligations.

7.2 All third-party data processors engaged by game77 are bound by contractual data protection obligations consistent with the standards set out in this Policy. game77 does not permit third parties to use your data for their own commercial purposes.

8.1 game77 uses cookies and similar tracking technologies on the game77 platform. Cookies are small text files stored on your device that help game77 recognise your browser, maintain your login session, and understand how the platform is used.

8.2 game77 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the game77 platform to function — including session management, login authentication, and security tokens. These cannot be disabled without breaking core platform functionality.
• Performance Cookies: Collect anonymised data about how Pakistan players use game77 — page load times, error events, navigation patterns. Used to improve platform performance.
• Functional Cookies: Remember your language preference (English), your responsible gaming settings, and other personalisation choices across sessions.
• Marketing Cookies: Used to deliver relevant game77 promotional content to players who have consented to receive it. These cookies may track your activity across sessions to avoid showing the same promotion repeatedly.

8.3 You can manage cookie preferences through your browser settings or through the cookie preference controls on the game77 platform. Disabling non-essential cookies will not affect your ability to use the core game77 platform but may limit personalisation features.

9.1 game77 retains personal data only for as long as is necessary for the purposes for which it was collected, including legal, accounting, or reporting obligations.

• Active Account Data: Retained for the duration of your game77 account and for 5 years following permanent account closure.
• KYC and Identity Documents: Retained for a minimum of 5 years following the end of the business relationship, in line with anti-money laundering requirements.
• Financial Transaction Records: PKR deposit and withdrawal records retained for a minimum of 5 years for financial compliance purposes.
• Support Correspondence: Live Chat transcripts, email records, and complaint files retained for 3 years following the resolution of the relevant interaction.
• Marketing Data: Retained while you have an active game77 account and have not opted out of marketing communications. Deleted or anonymised upon opt-out or account closure.
• Technical Logs: Server and access logs retained for 90 days for security monitoring purposes, after which they are automatically deleted.

9.2 At the end of any retention period, game77 either securely deletes or anonymises the relevant personal data so that it can no longer be attributed to any individual.

10.1 game77 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in Transit: All data transmitted between your device and game77 servers is protected by 256-bit SSL/TLS encryption. The game77.fyi domain operates exclusively over HTTPS.
• Encryption at Rest: Personal data stored on game77 servers — including identity documents, financial records, and account data — is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the data stores.
• Access Controls: Access to personal data within game77 is strictly limited to authorised personnel with a legitimate operational need. All internal access is logged and audited.
• Two-Factor Authentication: All game77 internal systems with access to personal data require two-factor authentication for staff login.
• Security Monitoring: game77 maintains continuous automated security monitoring for unusual access patterns, intrusion attempts, and other security events.

10.2 Data Breach Notification. In the event of a personal data breach that poses a risk to your rights and freedoms, game77 will notify affected players without undue delay after becoming aware of the breach, providing information on the nature of the breach and the protective measures being taken.

game77 respects and upholds the following personal data rights for all registered Pakistan players:

To exercise any of these rights, contact game77 via Live Chat (24/7, 2–5 minute response) or email at [email protected]. game77 will respond to all verifiable rights requests within 30 days. Identity verification may be required before processing certain requests to prevent unauthorised access to your data.

12.1 game77 is strictly an adult platform. The minimum age to register and use game77 is 18 years. game77 does not knowingly collect personal data from individuals under the age of 18.

12.2 game77 implements age verification at registration and during KYC as a safeguard against underage access. If game77 becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete all personal data relating to that individual, and forfeit any funds held in the account.

12.3 If you believe that game77 may have inadvertently collected data from a person under 18, please contact us immediately via Live Chat or at [email protected].

13.1 game77 will only send you marketing communications — including promotional emails, PKR bonus notifications, new game alerts, and HBL PSL season content — if you have given your explicit consent at registration or in your account communication preferences.

13.2 You can withdraw your consent to receive game77 marketing communications at any time by:

• Using the "unsubscribe" link present in every game77 marketing email
• Updating your communication preferences in My Account → Notifications
• Contacting game77 Live Chat or emailing [email protected] with an opt-out request

13.3 game77 processes opt-out requests within 48 hours. Note that even after opting out of marketing, you will continue to receive transactional communications related to your account (deposit confirmations, withdrawal notifications, security alerts) as these are necessary for the operation of your game77 account.

13.4 game77 does not send marketing communications to self-excluded players. If you have self-excluded, your marketing preferences are automatically set to opted-out and cannot be changed for the duration of the exclusion period.

14.1 The game77 platform may contain references to, or technical integrations with, third-party services — including payment providers such as Easypaisa and JazzCash, and live game streaming providers. These third parties operate their own privacy policies and data practices, which are independent of this Policy.

14.2 game77 is not responsible for the privacy practices of any third-party service. We recommend that you review the privacy policies of any third-party service you use in connection with your game77 account.

15.1 game77 reserves the right to update this Privacy Policy at any time. Updates may be made to reflect changes in applicable data protection law, changes in platform features, changes in our data processing practices, or other operational developments.

15.2 Where updates are material — meaning they significantly affect how game77 handles your personal data or your privacy rights — game77 will notify registered Pakistan players via email to their registered address and/or via an in-platform notification before the updated Policy takes effect.

15.3 The "Last Updated" date at the top of this Policy and in the page hero will be updated to reflect the date of any revision. Continued use of game77 following the effective date of any material update constitutes acceptance of the revised Policy. If you do not agree with an update, you may request account closure under Section 8.3 of the game77 Terms & Conditions.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact game77 through any of the following channels:

• Live Chat: Available 24/7 from within the game77 platform. Average response time 2–5 minutes. The fastest channel for privacy queries.
• Email: [email protected] — mark your subject line "Privacy Request" for prioritised handling by our data protection team. Email displayed as plain text only.
• WhatsApp / Telegram: Available via contact details in the game77 platform support section.

game77 aims to acknowledge all privacy queries within 24 hours and to provide a full response within 30 days. For complex data rights requests, we will provide an estimated timeline at acknowledgement.